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Next-Generation Arena Wristband — A Case Study of Nokia Corporation
(2023)
Today, event arenas need to find solutions to attract more customers and provide new experiences at their events to stay competitive. The goal of this thesis was to ideate next-generation arena experiences at the Nokia Arena. The concept proposed...
Implementing Chatbots in the Customer Service Process to Reduce Workload
(2020)
with the client company. To guide the action research, the Information Technology Infrastructure Library (ITIL) framework was used in order to replace the customer service team with the chatbot as the first line of support. The problem Leadoo MT had...
Enhancing Arena Experiences with 5G Location Technology — A Case Study of Nokia Corporation
(2022)
The thesis was commissioned by Nokia, which is a telecommunications company that develops network technologies. Nokia wanted to explore how 5G technology can be used to create new and innovative next-generation Nokia Arena experiences. There is a...
User experiences optimization for e-commerce website
(2022)
case company to improve the overall user experiences and satisfactions for its customer when browsing and conducting purchase on the website. The outcome of the thesis also supports deciding online marketing strategy and help company to improve sales...
Usability study of the ECHO e-skills gap analysis tool
(2022)
This thesis report presents a usability study for a gap analysis application used to identify e-skill levels and skill gaps in a working community. The application was created by another bachelor student as a part of Laurea UAS’s participation...



